CEO of Receivables Performance Management LLC
Howard has worked in the collection industry since 1983. He began his career as
a collector for Continental Credit Services. In 1989 he became the Vice President
of Operations for Continental Alliance Inc, overseeing 250 employees in 11 offices
in the Western United States. In 1999 he became Vice President of the Western Region
Telecom & Utilities Division for OSI Collection Services Inc. His responsibilities
included annual revenues of $16 million. In August, 2002, he became CEO and founder
of Receivables Performance Management LLC. RPM has grown to 370 employees with branches
in two locations, 2009 estimated revenue of over $18,300,000 and current active
debt portfolios of $3.7 billion. Howard enjoys golfing, playing the guitar, family
time and his new grandson.
CFO of Receivables Performance Management LLC
Chris graduated from the University of Michigan in 1998 with a degree in Economics.
He joined Hewitt Associates, LLC, utilizing various analytical modeling tools to
develop processes and improvements in the operation of client 401(k) plans. He left
Hewitt Associates and joined Receivables Performance Management in 2003. Chris is
currently responsible for overseeing the operations and strategy components across
Chris is an amateur runner and climber, having finished several marathons and climbs
in the Cascades and Rockies.
VP of Business Development
Keith began working in the Account Receivables Management industry in 1988 with
Scottsdale Memorial Hospital. Keith joined the Continental Credit Services team
in 1990 as an experienced Account Representative, and entered management in 1993.
Keith had increased his responsibility to Collection Department Manager/Operational
Analyst by 1998 overseeing two (2) Supervisors and 35 collectors. Keith gained invaluable
experience working with such clients as US West, Qwest, Bank of America, Household
Finance, Sprint, MCI WorldCom and AT&T Wireless, and many others. In the year 2000,
Keith was promoted to Branch Manager with Continental Alliance, which had merged
with two other regional agencies to become OSI Outsourcing Solutions. Keith assisted
with a temporary Branch Manager assignment in Anchorage, AK and then subsequently
relocated as Branch Manager to Denver, Colorado. When the decision was made by OSI
to close the Denver, CO branch, Keith remained in Denver. Keith accepted a position
with First Revenue Assurance of Denver, CO and managed the entire relationship for
T-Mobile Telecommunications. Keith joined RPM in 2006 as Director of Business Development
and brings unique insight to business development with his lengthy operational and
analytical background. Keith possesses the breadth of experience in operations,
analytics and business development to provide unique insight to all client relationships.
Director of Compliance and General Counsel
Mark graduated from Gonzaga University with a degree in Business Administration in 2002 and
received his Juris Doctorate from Gonzaga University School of Law in 2006. Prior to joining
RPM, Mark was a Senior Associate Attorney at Washington’s largest collection law firm where
he consistently lead the firm in collection revenue for nearly a five year period. Mark’s
prior industry experience and familiarity with FDCPA and other federal regulations allow him
to advise and implement compliance initiatives throughout the company as well as defend and
consult with outside counsel against nuisance litigation.
Away from the office, Mark is a family man who enjoys being with his wife, identical
twin boys and baby girl. Mark is an avid golfer, season ticket holder for the Seattle
Seahawks, and travels to Spokane for as many games as possible to cheer on the Gonzaga
Bulldogs basketball team.
Director of Information Technology
Lukasz has worked at RPM since 2005. Lukasz was born in Poland, Europe and moved
to Washington State in 1996. He attended University of Washington with an emphasis
in English until he started work at RPM in 2005. Lukasz spent five years learning
software programming in the PICK language as well as managing the I.T. department,
after which he took over the role of Director of I.T. in 2011. Now Lukasz oversees
a staff of in-house programmers, two contractor companies, and is responsible for
all technical aspects of the collection business at RPM from hardware management
to client interfaces.
Lukasz conveniently lives within minutes of the office and
in his spare time enjoys playing video games, reading, and spending quality time
with his dog.
Director of Quality and Compliance
Jana graduated from American Public University in 2014 with a Masters in Legal Studies.
Over the past 25 years, Jana has worked various aspects of the collection industry from
collection to compliance. She has an extensive legal background with a focus on asset
research and capture.
Outside of the office, she enjoys Football and creative writing and lives
within a short distance of the office.